Writings on design
Sharing the love for what I do, and how to do it!
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, a 1 min read
Quick thoughts about the fractured UX community
What might we miss when we just focus on the work? Read more...
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, a 10 min read
Content design for behavior change
Getting people to do something, while also telling them how to do it. Read more...
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, a 12 min read
Taking content design center stage in a crisis
Using crisis communication principles with stakeholders in SF’s pandemic response. Read more...
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, a 2 min read
On hiring, first impressions from the other side
Observations after finishing my first round of hiring. Read more...
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, a 2 min read
Making content user-centered at San Francisco Digital Services
What it’s like working on content in-house in a local government agency. Read more...
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, a 10 min read
How clear content can make living in San Francisco possible
How restructuring and rewriting content to a middle school reading level increased applications to a San Francisco affordable housing program by 34%. Read more...
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, a 3 min read
How to make an impact as a designer
A hopefully-motivating hot take, with an assist from Captain America. Read more...
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, a 4 min read
Tips for a new design grad
What I’ve learned in the 3 years since my career change to UX. Read more...
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, a 3 min read
Evenings at the Loft - Empathy
My live-tweeted notes from a Kluge meetup. Read more...
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, a 1 min read
EnterpriseUX at SoCalUX Camp 2015
Notes from Louis Elfman's talk. Read more...
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, a 5 min read
How I did user research on hitRECord, from user-generated content
A detailed thought walk-through about doing user research on hitRECord.org, from user-generated content already on the site. Read more...
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, a 4 min read
When things work, until they don’t
Thoughts on the importance of UX from a newbie. Read more...